The PEO Odyssey
Executing Strategy While Managing the Tactical
It seems every journey has its obstacles: flat tires, lost luggage, three-headed sea monsters… Just as Homer’s Odysseus had his trials and tribulations during the Odyssey, so do PEOs have theirs today. In both cases, these hindrances can take you off course, slow your progress, and take your focus away from the larger goal of getting from here to there.
While the biggest benefits PEOs provide to their small business clients are strategic (helping client owners focus on the core business, reducing labor costs, and offering big-company benefits), much of making that happen requires flawless tactical execution (payroll, client data access, and HR and benefits transactions). As every PEO knows, tactical glitches occur quite frequently for a variety of reasons, and when they do, the PEO needs to be hands-on and tactical right then and there. Even though much of the tactical is automated, every day brings new and different situations that require non-automated attention. This can get in the way of executing strategy, much the way the Sirens and the Cyclops got in the way of Odysseus on his journey.